FAQ
How can I get to the Juan Fernández Archipelago?

There are two ways to get to Robinson Crusoe Island: by plane or by boat from Valparaíso. You can find detailed information here

When is the best time to visit Juan Fernández?

As in any location, each season has its charm. However, most people who visit the island prefer the months, between October and March, with warmer temperatures, less rain and longer days. During the summer months there are also more frequent flights.

What is the weather like in Juan Fernández?

The Juan Fernández Archipelago has a warm temperate climate with rainfall concentrated mainly between the months of April and October. During the winter months the average temperature is 12°C and in the summer the average temperature is 19°C.

Is it a recommended destination to travel with children?

Absolutely, especially for families who enjoy activities in nature. There are several activities ideal for children, such as the shorter and easier trekking routes, swimming and snorkeling, sea lion sighting and historical routes.

Is there internet service?

In San Juan Bautista there is satellite internet service from the Starlink company and there is also mobile internet coverage from Entel and Movistar.

Can you bring pets?

In order to protect the local ecosystem, the entry of pets and animals of any kind from the continent is strictly regulated by the National Agricultural Service (SAG) and CONAF, so authorization must be requested. Remember that 99% of the territory is a National Park.

Can you drink tap water?

While many locals drink tap water, tourists and foreigners are advised to consume filtered water.

Are there stores with special foods (such as for celiacs or vegans)?

On the island there are stores with basic supplies and food for regular consumption. However, it is difficult to find special products for celiacs, vegans, kosher or others, so if you have specific dietary needs, we recommend that you bring these products from the mainland. Remember that you can carry a maximum of 10 kilos of luggage on planes, so you must plan this carefully.

Are there ATMs?

There are no banks or ATMs, only Caja Vecina and Banco Estado, therefore it is essential to travel with cash.

Can you pay by credit card?

Not all places have a credit or debit card payment system, so you will need to bring cash.

Are there pharmacies?

There is only one pharmacy on the island and only one Rural Health Hospital with basic services in case of an emergency, so travelers are recommended to bring their usual medication for the entire stay.

Are there dangerous animals or insects?

There are no dangerous animals or insects in the Juan Fernández Archipelago; neither tropical diseases transmitted by mosquitoes. However, it is recommended to use insect repellent, especially during the afternoons to avoid mosquito bites.

Can I go trekking without a guide?

There are some self-guided routes within the National Park, but it is recommended to hire the services of an accredited guide.

Is there universal access for people with reduced mobility?

In recent years, progress has been made in enabling access for people with reduced mobility in different parts of the island. We are aware of the shortcomings however, and we’re working on it.

When is the Villagra Rodeo held?

The Villagra Rodeo is held annually during the first half of February, subject to weather conditions.

Where can I buy or eat lobster?

Here you can find a list of where to buy the best lobsters in Juan Fernández. You can find information here

What is the time zone in the Juan Fernández Archipelago?

The time is the same as in continental Chile: UTC-3 summer time and UTC-4 winter time.